At Mandapam, we strive to ensure our customers are fully satisfied with their purchases. If you are not satisfied with your order, we are here to help!
To be eligible for a refund, the following conditions must be met:
Return Window: Refund requests must be made within 7 days from the date of delivery.
Condition of Items: Items must be in their original condition, unused, and with all original tags and packaging intact.
Proof of Purchase: You must provide a receipt or proof of purchase to process your refund.
Certain items cannot be returned or refunded, including:
Gift cards
Digital products or downloadable items
Customized or personalized products
Items marked as “final sale”
If you’re unsure whether an item qualifies for a refund, please reach out to our customer service team for clarification.
If your refund request is approved, we will:
Process your refund within 7 business days.
Refunds will be issued to the original payment method used for the purchase.
If the original payment method is unavailable, a store credit may be issued, subject to agreement.
Please note that shipping charges are non-refundable, and the customer is responsible for return shipping costs unless the return is due to a fault on our part (e.g., wrong or defective item received).
To request a refund, please follow these steps:
Contact us at newpunecarpets@gmail.com or call 7038114040 within the eligible return window.
Provide your order number, a description of the issue, and any relevant images (if applicable).
We will review your request and respond with instructions for returning the item or processing the refund.
If your item is damaged or defective upon arrival, please contact us within 7 days of delivery. We will either:
Provide a full refund, or
Replace the item at no extra cost to you.
Please include photos of the damaged or defective product when contacting customer service to expedite the process.
If you would prefer to exchange an item rather than receive a refund, please let us know at the time of your refund request. We will work with you to process an exchange based on availability.
If you have any questions regarding our refund policy or need assistance with a return or refund request, please contact us:
Email: newpunecarpets@gmail.com
Phone: 7038114040
